Privacy Policy

Information We Collect

To process your orders and provide the best possible service, we collect the following personal information:

• Personal Information: Name, phone numbers, and shipping addresses.
• Conversation Data: Order details and shipping information exchanged via WhatsApp conversations, as this is our primary method of communication and order processing.
• Usage Data: Information about how you use our website and services.

Note on Cookies: We do not use cookies on our website to track personal data.

How We Collect Your Information

We collect information through the following means:

• WhatsApp Conversations: When you contact us to place an order or ask a question, we collect the information you provide (name, phone number, shipping address) directly from our WhatsApp conversation. This is our primary method for collecting order-related data.
• Direct Contact: When you email us or otherwise get in touch for customer support.

Third-Party Services

We use the following third-party services to operate our store:

• WhatsApp: Used for all customer communication, order placement, and shipping address collection. Your conversations are subject to WhatsApp's privacy policy.
• Automated Payment Systems: We use third-party payment processors to handle transactions securely.
• Email Marketing Services: We may use your email to send updates and offers, with your consent.

Contact Us About Your Data

If you have any questions about this Privacy Policy, or if you wish to access, correct, or request deletion of your personal data, please contact us:

• Business Name: Alimoon Fashion Planet
• Website URL: https://athna.store/
• By email: info@athna.store
• By phone / WhatsApp: +62 878-6485-3508

Products & Shipping

We sell physical products including casualwear, sportswear, caps, hats, and accessories.

• Shipping Locations: We currently ship to Bali and nearby islands only.
• Carriers: We use various shipping carriers (such as USPS, FedEx, DHL, etc.) depending on your location, order and availability.
• Processing Time: Orders are processed between 10:00 AM and 7:00 PM on business days.
• Shipping Costs: Shipping costs are calculated at checkout based destination of your order.

7-Day Return Window

• Return Window: You have 7 days from the delivery date to request a return.
• Condition: Items must be unused, unwashed, and in original packaging with all tags attached.
• Return Shipping: The customer is responsible for paying return shipping costs.

Refunds & Exchanges

• Refund Method: Refunds are issued to the original payment method (bank transfer, e-wallet) or via exchange for a different size/color, subject to availability.

Exceptions (Non-Returnable Items)

• For hygiene reasons, we cannot accept returns on tops, leggings, and swimwear. These items are final sale.
• Items marked as "Final Sale" or purchased during clearance events cannot be returned or exchanged.